Free Returns
JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 30 days of purchase, provided it has not been damaged, altered or used.
For apparel items, including tee shirts, hats and beanies, you can return your merchandise 30 days from the ship date as long as they are unworn, unwashed, and in the original packaging.
How to Start a Return
- Keep the order summary portion of your shipping form as well as your order number and FedEx tracking number from the prepaid FedEx shipping label.
- On the Return Form, note the reason for the return: e.g. wrong item shipped; wrong color, etc. and include the form in the box.
- Use the pre-addressed prepaid FedEx shipping label and drop the package off at any FedEx location or drop box.
JanSport Return Policy
If you’re unsatisfied for any reason, simply return your merchandise within 30 days of purchase, provided it has not been damaged, altered or used.
Final Clearance items are not eligible for returns.
Returns without the original receipt must reference the order number, which you may reprint from your order confirmation email. For customer convenience, all orders are shipped with a prepaid FedEx shipping label.